GoDaddy sells three different things your site may depend on: the domain, the DNS, and the hosting. Work out which part failed. If the browser says the site "can't be reached", it's the domain or DNS: check the domain hasn't expired and its records point at your hosting. If you get an error code (500, 503) or a hosting page, it's the hosting or your site's code. Check GoDaddy's status page, then your hosting account, then your site.
What's the problem
Your website on a GoDaddy domain or GoDaddy hosting won't load, shows an error, or shows a GoDaddy parked page instead of your site.
Why it happens
- The domain expired or auto-renewal failed, so the site disappears or shows a parked page.
- DNS records changed or point to the wrong host, often after moving hosting.
- A GoDaddy service incident.
- Hosting resource limits on shared hosting, giving 503 errors or slowdowns.
- A problem in the site itself: a WordPress plugin, a broken
.htaccessfile, or a database error.
How to fix it
- Note what you see: "can't be reached", an error number, a parked page, or a blank page.
- Check the domain in your GoDaddy account: not expired, and renewal on.
- Check DNS: the A record for your domain should point at your hosting's IP address. See domain not working.
- Check GoDaddy's status page for incidents.
- For error codes, check your hosting account's resource usage and error logs. On WordPress, see WordPress error.
- Contact GoDaddy support with the exact error and when it started.
What Preventionlabs checks
One click runs the full report on your domain. For this problem it shows whether your site loads, how fast, and where its redirects go; uptime checked every 5 minutes, with an email when the site goes down and when it is back; up to 50 pages from your sitemap, listing any that fail or are slow, plus broken links on them; your DNS: nameservers, addresses, DNSSEC, and records pointing at services that no longer exist; your domain's registration and expiry date. It has no connection to your host, so check the host's status page and logs as well.
Run your free reportYour first report is free, no card needed. Then A$50 a month, up to 10 domains. Read-only: it never changes anything.
Sources
- MDN Web Docs: HTTP response status codesreference
HTTP response status codes indicate whether a specific HTTP request has been successfully completed.
- Cloudflare: Cloudflare 5xx errorsofficial docs
When troubleshooting most 5XX errors, the correct course of action is to first contact your hosting provider or site administrator to troubleshoot and gather data.
- WordPress: Common WordPress errorsofficial docs
The most likely issue is a corrupted .htaccess file.
Preventionlabs is independent and not affiliated with GoDaddy. Product names are used only to describe the problem.
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