Wix not working

Updated 11 October 2026

Short answer

Wix hosts everything, so when your Wix site isn't working it's usually one of three things: a Wix incident (shown on Wix's status page), the site not being published (or a premium plan expiring), or your domain not pointing at Wix. If the site loads on its free Wix address but not your own domain, it's the domain.

What's the problem

Your Wix site won't load, shows a Wix error or "this site isn't published", works on the Wix address but not your domain, or the editor won't open.

Why it happens

  • A Wix incident.
  • The site isn't published, or changes weren't published.
  • Plan or billing changes affecting the site or domain.
  • Domain DNS not pointing to Wix, or the domain expired at its registrar.
  • A third-party app or custom code in the site failing.
  • Your browser: extensions or cache, especially for the editor.

How to fix it

  1. Check Wix's status page.
  2. Check the site is published in your dashboard, and republish after changes.
  3. Check your plan and billing in your Wix account.
  4. Try the free Wix address. If it works, check your domain's connection in Wix and its DNS at the registrar.
  5. For editor problems, try a private window or another browser.
  6. Contact Wix support if the status is fine and the site is still down.

What Preventionlabs checks

One click runs the full report on your domain. For this problem it shows whether your site loads, how fast, and where its redirects go; uptime checked every 5 minutes, with an email when the site goes down and when it is back; up to 50 pages from your sitemap, listing any that fail or are slow, plus broken links on them; your DNS: nameservers, addresses, DNSSEC, and records pointing at services that no longer exist; whether HTTPS works and http visitors are sent to it. It has no connection to your site builder, so check its status page as well.

Run your free report

Your first report is free, no card needed. Then A$50 a month, up to 10 domains. Read-only: it never changes anything.

Sources

  1. Wix: Wix Statusstatus pageTrack current availability, recent incidents, and service updates across the Wix platform.
  2. MDN Web Docs: DNSglossaryDNS maintains a list of domain names along with the resources, such as IP addresses, that are associated with them.

Related

Squarespace error Check Squarespace's status page first. If it's fine, the usual problem is a third-party domain whose DNS records don't match what Squarespace asks for. Domain not working Check three things in order: the domain hasn't expired, its nameservers are the ones you expect, and its DNS records point at your current host. Why is my website down? Check whether it's down for everyone, read the error on the page, then work through domain, hosting and recent changes. Most outages trace back to one of those. DNS propagation: how long it takes A record change reaches everyone within its TTL, often minutes to hours. A nameserver change can take up to 24 hours. Here's how to check and speed it up.

Preventionlabs is independent and not affiliated with Wix. Product names are used only to describe the problem.

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